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Instant Remote Support

If one of our engineers has directed you to download our Instant Support utility, please click on the below link. If you have not been instructed to download this tool, but require support, please use the Create Support Ticket link instead.

Start Instant Support


Create Support Ticket

If you or your company has been setup to access our support portal, then you can follow the link below to create a support ticket. Alternatively you can email help@famill.com.au to automatically create a ticket in our system.

Create Support Ticket


Download the AlwaysOn Help Tool

If you are an existing support customer, you can download our very helpful utility. This tool runs in your System Tray, and allows you to create tickets with screenshots and videos so that our engineers know exactly how to help you. To download and install the tool, click the link below.

Download AlwaysOn Utility

Nexttech's vision and continued focus is the development of unique IT procurement, deployment and management solutions for Australian organisations. Get in Touch

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1300 738 237

Address: G03, 25 Solent Cct, Baulkham Hills, NSW 2153 AUSTRALIA